PQF Level 5 Diploma in ICT Service Management Technology (Coming Soon)
Program Overview
The Diploma in ICT Service Management Technology is a PQF Level 5 program designed to prepare learners for technical service management roles in ICT and digital infrastructure environments.
The diploma program is designed as a progressive, competency-based framework that integrates foundational, infrastructure, operational, diagnostic, and governance-level competencies essential to modern ICT service environments. The program components are structured and sequenced as follows:
- Computer Systems Servicing (CSS) NC II – serves as the foundational ICT service competency, establishing core skills in computer systems installation, configuration, maintenance, and end-user support.
- Cloud Infrastructure Technical Services (CITS) Level III – develops competencies in deploying, configuring, and maintaining cloud-based and virtualized infrastructure environments.
- Visual Graphic Design (VGD) NC III – strengthens digital documentation, service presentation, and client-facing communication in ICT service and support contexts.
- Cloud Computing Operations (CCO) Level III – builds operational capabilities in managing cloud platforms, workloads, monitoring, and service continuity.
- Electronic Products Assembly and Servicing (EPAS) NC II – enhances diagnostic accuracy, hardware validation, and technical troubleshooting of electronic and ICT components.
- Network and Information Security Administration (NISA) Level IV – addresses network governance, information security, data protection, risk management, and compliance responsibilities.
The program emphasizes technical oversight of ICT services, including validation of hardware and systems issues, coordination of service delivery, evaluation of service quality, and support for client-facing service functions. Graduates are prepared for entry-level to supervisory roles in ICT service centers, managed service providers, cloud-enabled enterprises, and technology-driven organizations.
Careers
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ICT Service Operations and Support
- ICT Service Technician
- Computer Service Technician
- ICT Support Staff
- Technical Support Assistant
- Helpdesk Technician
- BPO Firms/IT-BPM Service/Managed Services Providers–Aligned Roles:
- IT Helpdesk Analyst
- Technical Support Representative (TSR)
- Service Desk Agent
- IT Support Agent
- Desktop Support Associate
- Customer Technical Support Agent
- Level 1 Technical Support Analyst
-
ICT Service Coordination and Supervision
- ICT Service Coordinator
- Technical Service Supervisor
- ICT Operations Assistant
- Managed Services Assistant
- BPO Firms/IT-BPM Service/Managed Services Providers–Aligned Roles:
- Service Desk Team Lead
- Technical Support Team Lead
- IT Operations Coordinator
- Service Delivery Assistant
- Shift Lead – Technical Support
- Customer Support Supervisor (Technical Accounts)
-
Digital Infrastructure and Cloud-Related Roles
- Digital Infrastructure Support Staff
- Cloud Services Support Assistant
- Network and Systems Support Assistant
- ICT Documentation and Service Reporting Staff
- BPO Firms/IT-BPM Service/Managed Services Providers–Aligned Roles:
- Cloud Support Associate
- Network Support Agent
- Infrastructure Support Analyst
- Systems Monitoring Analyst
- NOC Support Technician (Junior)
- Service Operations Analyst
- IT Incident Management Assistant
Duration
3 Years
All Program Offerings
- Junior High School Program
- Senior High School Program
- Assessment Center – Computer Systems Servicing NC II (Coming Soon)
- Bread and Pastry Production NC II
- Computer Systems Servicing NC II
- Visual Graphic Design NC III
- Diploma in ICT Service Management Technology (Coming Soon)
- Bachelor of Arts in Economics
- Bachelor of Arts in Political Science